Privacy Policy
We're committed to protecting your privacy and keeping your personal info secure. This policy breaks down how we collect, use, and protect your data when you shop with us.
Information We Collect
We collect information you provide when you create an account, buy football gear, or hit us up. This includes: • Personal info (name, email, phone number) • Billing and shipping addresses • Payment details (securely handled by our payment providers) • Your order history and gear preferences • Communication and marketing preferences • Device and browsing data when you visit our site
How We Use Your Information
We use your info to: • Process and ship your football gear orders • Provide player support and customer service • Send order confirmations and shipping updates • Personalize your shopping experience • Improve our gear selection and services • Send you updates about new drops (with your permission) • Stay compliant with legal requirements • Prevent fraud and keep everything secure
Information Sharing
We don't sell, trade, or rent your personal info to anyone. We only share it when: • Service providers help us run the business • Shipping companies need to deliver your gear • Payment processors handle your transactions • Required by law or to protect our rights • There's a business transfer or merger • You give us explicit permission
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL encryption for data transmission • Secure servers and data centers • Regular security audits and updates • Restricted access to personal information • Employee training on data protection However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information: • Access: Request a copy of your personal information • Rectification: Correct inaccurate or incomplete information • Erasure: Request deletion of your personal information • Portability: Receive your information in a portable format • Objection: Object to certain processing of your information • Withdrawal of consent: Withdraw consent at any time To exercise these rights, please contact us at contact@pitchflexpak.com
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience: • Essential cookies: Required for the website to function • Analytics cookies: Help us understand how you use our site • Marketing cookies: Used to show you relevant advertisements • Preference cookies: Remember your settings and preferences You can manage your cookie preferences through your browser settings or our cookie consent tool.
Data Protection Compliance
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. EU residents have additional rights regarding their personal data processing.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Data Processing
We process your personal data based on legitimate interests, contractual necessity, legal obligations, and with your explicit consent where required.
Data Breach Notification
In the unlikely event of a data breach that may affect your rights and freedoms, we will notify you and the relevant authorities within the required timeframes.
Privacy Questions?
Got questions about this Privacy Policy or our data practices? Hit up our Data Protection Officer at contact@pitchflexpak.com or call us at +92 339 0150851.